Washington DC United States

(202) 599-0596

©2019 by Trop Social Co.

Online Reputation Management

Reputation is no longer just word of mouth.

Internally monitoring the response to your brand and controlling the external response is critical for your brand's reputation (in fact, Forbes Magazine states that one negative article about your brand in an online search can result in a 22% loss in business).
 

Online search results, customer reviews, and social media mentions are the direct customer feedback that affects your brand.

With ongoing online reputation management, we can positively control and monitor your reputation.

We offer:

  • Social media monitoring: responding to comments and forwarding concerns directly to you

  • Tracking and analyzing what is being said about you online

  • Strategy for dealing with negative customers

  • Quick and transparent responses to reviews

  • Marketing of positive reviews