Online Reputation Management
Reputation is no longer just word of mouth.
Internally monitoring the response to your brand and controlling the external response is critical for your brand's reputation (in fact, Forbes Magazine states that one negative article about your brand in an online search can result in a 22% loss in business).
Online search results, customer reviews, and social media mentions are the direct customer feedback that affects your brand.
With ongoing online reputation management, we can positively control and monitor your reputation.
Social media monitoring: responding to comments and forwarding concerns directly to you
Tracking and analyzing what is being said about you online
Strategy for dealing with negative customers
Quick and transparent responses to reviews
Marketing of positive reviews